Quality policy

Albor Translation Office S.L. has implemented a quality management system based on the fulfilment of requirements stipulated in the ISO 9001:2008 and EN 15038:2006 standard, the latter specific for the provision of services by translation companies.

This quality management system is intended to facilitate the achievement of the total satisfaction of our clients in those activities carried out by Albor Translation Office S.L. as a Translation Service Provider.

In order to achieve these goals, the agency focuses its efforts on:

EXCEEDING EXPECTATIONS

Making sure that we respond at all times to the requirements and expectations of our clients.

PROVIDING RESOURCES

Furnishing suitable means so that everyone involved can identify and freely eliminate any obstacle preventing an improvement in the quality of their work.

PREVENTING MISTAKES

Correcting any non-compliances that arise, emphasizing error prevention to ensure they are not repeated.

PERSONAL ENGAGEMENT

Fostering a participatory atmosphere among the staff, all integrated in the common goal and improving communications to facilitate teamwork, individual recognition and suggestions for improvement.

MEETING DEADLINES

Considering compliance with turnaround times as a key point in earning and retaining the trust of our clients, our external resources and other suppliers in the Company’s day-to-day management.

ETHICS

Working at all times within the standard of the strictest professional ethics.

CUSTOMER SATISFACTION

Achieving the fullest satisfaction of our clients through the strict compliance with the requirements contracted.

TRAINING

Facilitating the necessary training to achieve a highly-qualified professional staff.

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